Objective

 To obtain a career in the customer relations or support field

 Skills

• CompTIA A+ and Security+ certifications
• Proficient in Microsoft Office applications, Word, Excel, Outlook
• Strong customer service and relations skills
• Excellent troubleshooting and repair skills
• Strong familiarity with Windows and Linux environments
• Quick decision-making skills

 Experience

Field Services PC Technician – Getronics             09/2024 – 10/2024

• Dell certified
• On-site field service within region
• Troubleshoot and repair:
  • Desktop PCs
  • Notebooks/Laptops
  • All-in-One PCs
  • Servers
  • Thin Clients
• Reimage and reinstall software and operating systems

Customer Engineer – NCR Atleos, Atlanta, GA            02/2024 - 06/2024

• Troubleshoot, repair, PM, install and decommission ATM equipment
• Install software on ATM equipment

Field Service Technician – DOC Maintenance, Fort Mill, SC              09/2018 - 07/2022

• Troubleshoot, repair, PM, install and decommission:
  • Commercial retail equipment: motorized storage bins and carousels, hydraulic personnel/inventory lifts and stockers, conveyors
  • Commercial retail paint equipment: paint mixers, shakers and color dispensers
  • Commercial electro-mechanical equipment: blind cutters, mobility carts, saws and lathes, pipe threaders, insulation blowers, carpet cutters and banding machines
  • Industrial cleaning equipment: floor scrubbers and sweepers
  • Commercial coffee machines and crafted coffee machines
  • Commercial kitchen equipment
• Communicate with OEMs regarding equipment and warranty service and information
• Experience with 208v 3 phase and single phase, 480v 3 phase, 120v and 240v single phase, and low voltage DC control power
• Read wiring diagrams and schematics
• Remote based service technician
• Maintain service vehicle inventory
• Extensive travel in the SE USA: Georgia, Alabama, western North Carolina, western South Carolina, eastern Tennessee

Sales Associate – Pye Kia, Dalton, GA                                             05/2018 - 09/2018

• Assist customers with new and used vehicle purchases

Field Service Technician – Whaley Food Service, Chattanooga, TN          03/2015 - 03/2018

• Troubleshoot and repair commercial kitchen equipment
• PMs on commercial kitchen equipment
• Experience with 208v 3 phase and single phase, 480v 3 phase, 120v and 240v single phase, and low voltage DC control power
• Troubleshoot and repair Natural and LP Gas cooking equipment
• Use tablet to record job information, order needed parts and supplies, and communications
• Read wiring diagrams and schematics
• Communicate with OEMs regarding equipment and warranty service and information

• Maintain service vehicle inventory
• Maintain service vehicle inventory
• Extensive travel in the SE USA: Georgia, Alabama, western North Carolina, western South Carolina, eastern Tennessee

Field Service Technician – Hobart, Chattanooga, TN                   12/2012 - 02/2015

• Troubleshoot and repair commercial kitchen equipment
• PMs on commercial kitchen equipment
• Experience with 208v 3 phase and single phase, 480v 3 phase, 120v and 240v single phase, and low voltage DC control power
• Troubleshoot and repair Natural and LP Gas cooking equipment
• Read wiring diagrams and schematics
• Use laptop to record job information, order needed parts and supplies, and communications

• Maintain service vehicle inventory

General Maintenance – Mohawk Ind., Dalton, GA                                  2002 - 2012

• PMs and repairs, electrical, mechanical and welding, on Space Dye, Dye Beck, and Coater systems
• Electrical PMs and repairs on Tufting machines
• PMs and repairs on building electrical and plumbing
• Worked with various aerial lifts, material lifts and various power tools
• Experience with 480v 3 phase, 277v and low voltage control power
• Read wiring diagrams and schematics

Education and Specialized Training

CompTIA Certifications                                                                                                   2022/3

• A+ Issued 09/22 - Expires 09/25
• Security+ Issued 01/23 - Expires 01/26

Google Certifications                                                                                                        2022

• Google IT Support Issued 07/22

Concordia Beverage Systems                                                                                           2019

• Certified Installation, Servicing and Decommissioning of all Concordia Beverage Systems

Frymaster                                                                                                                         2017

• Certified Installation and Servicing of Electric and Gas Deep Fryers

Champion                                                                                                                         2017

• Certified Installation and Servicing of all Champion Ware Washers

Jackson                                                                                                                             2017

• Certified Installation and Servicing of all Jackson Ware Washers

Franke Coffee Systems                                                                                                   2016

• Certified Installation, Service and Decommissioning of all Franke Coffee Systems

Rational AG                                                                                                                     2016

• Certified Installation and Service of all Rational Combi Ovens

Garland                                                                                                                            2015

• Certified Installation and Service of all Garland Clamshell Grills

NFPA 70E                                                                                                                         2012

Southeast Whitfield High School                                                                           June 1986

• Diploma